DochatDochat

Privacy Policy

Last updated: March 2025

This Privacy Policy describes how Dochat ("we", "us", "our") collects, uses, and protects your information when you use our platform at dochat.site and related services.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Organization name
  • Authentication credentials (managed by Clerk)

Knowledge Base Content

When you upload documents, crawl websites, or add text sources, we store this content to train your AI agents. This data belongs to you and is only used to power your agents.

Conversation Data

We store messages exchanged between your customers and your AI agents, including:

  • Message content and timestamps
  • Conversation status and metadata
  • Customer-provided name and email

Widget Visitor Data

When visitors interact with the chat widget, we may collect:

  • Browser type and language
  • Timezone and screen resolution
  • Referring page URL

This information helps identify visitors and provide relevant support.

Usage Data

We collect anonymized usage data to improve our service, including page views, feature usage, and error logs.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Dochat platform
  • Train and operate your AI agents using your knowledge base content
  • Deliver conversations between your customers and agents
  • Send account-related notifications
  • Provide customer support
  • Detect and prevent fraud or abuse

3. What We Don't Do

  • We do not sell your data to third parties
  • We do not use your knowledge base content or conversations to train our own AI models
  • We do not share your data with advertisers

4. Data Storage and Security

Your data is stored on secure servers hosted by DigitalOcean. We use industry-standard security measures including:

  • Encrypted connections (TLS/SSL)
  • Encrypted database storage
  • Access controls and authentication
  • Regular security audits

5. Third-Party Services

We use the following third-party services:

  • Clerk — authentication and user management
  • DigitalOcean — hosting, AI infrastructure, and file storage
  • DodoPayments — payment processing

Each service has its own privacy policy governing how they handle your data.

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your data within 30 days, except where required by law.

You can request deletion of specific data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent where applicable

8. Cookies

We use essential cookies to maintain your session and preferences. The chat widget uses local storage to persist visitor sessions across page loads. We do not use tracking or advertising cookies.

9. Children's Privacy

Dochat is not intended for use by individuals under 16 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of the service after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].

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